register your product
strap
Thank you for choosing B-52 Professional. To take advantage of our industry-leading warranty and customer service, please complete the form below. Your product's serial numbers should be located on the rear connection plate.

B-52 Professional products are backed by a:Pointer

LIFETIME Warranty on Cabinet Construction
FIVE-YEAR Warranty on High Frequency devices
FIVE-YEAR Warranty on Loudpeakers
TWO-YEAR Warranty on Digital Amplifiers

B-52 has established several Authorized Service Centers to better serve our customers. To find a Service Center near you, please click here.

Before completing the warranty information, please read and understand the TERMS AND CONDITIONS outlined below. You must adhere to these terms and conditions to benefit from our warranty.

It is highly recommended that you complete this form as it enables us to contact you regarding your B-52 Professional products should the need arise.

Please complete this form to submit your warranty registration. The Model Number and Serial Number (if applicable) should be located on the rear of your product
*Name:
Company:
*Address:
*City:
*State:
*Country:
*Zip:
Home Phone:
Work Phone:
Date of Purchase:
Model:
Serial Number:
(If available)
*E-Mail:
Website:
You are a:
Please Tell Us How You Heard About the B-52 Stealth Series. If other, please indicate in the box below.
Notes:
* Required Fields.

LIMITED WARRANTY

Thank you for choosing a B-52 sound product. B-52 manufactures some of the world’s best sounding and most reliable professional speaker systems, amplifiers and components. E.T.I. Sound Systems, Inc., makers of B-52, takes great pride in thoroughly testing each B-52 product prior to shipment.

B-52 CABINETS: E.T.I. Sound Systems, Inc. offers a lifetime warranty (effective January 1, 2002) to the original purchaser that a B-52's cabinet construction will be free from defects in material and workmanship. A dated sales receipt will establish coverage under this warranty. This warranty does not cover service or parts to repair damage caused by neglect, abuse, normal & wear and cosmetic appearance of the cabinetry not directly attributed to defects in material or workmanship, or service, repair, modifications of the cabinet, which has not been authorized or approved by E.T.I. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.

LOUDSPEAKER AND MID-RANGE COMPONENTS: E.T.I. Sound Systems, Inc. warrants the original purchaser that B-52 loudspeakers and/or midrange components will be free from defects in material and workmanship for a period of (5) five years from the original purchase date (effective January 1, 2002). A dated sales receipt will establish coverage under this warranty. This warranty will automatically terminate (5) years after the original retail sales date. This (5) five-year warranty does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, burnt voice-coils, over-powering, negligence, inadequate packing or shipping procedures and service, repair or modifications of the component which has not been authorized or approved by E.T.I.. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.

HIGH-FREQUENCY DEVICES: E.T.I. Sound Systems, Inc. offers a (5) five year warranty to the original purchaser that B-52 high frequency (tweeters) devices will be free from defects in material and workmanship. A dated sales receipt will establish coverage under this warranty. This warranty does not warranty neglect or abuse. NO WARRANTY IS OFFERED ON HIGH-FREQUENCY DEVICES IN B-52 SYSTEMS WITH A BI-AMP SWITCH OPTION. The (5) five year warranty on high-frequency devices does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures or service, repair or modifications of the product which has not been authorized or approved by E.T.I. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.

GUITAR AMPLIFIERS: E.T.I. Sound Systems, Inc. warrants the original purchaser that B-52 guitar amplifiers will be free from defects in material and workmanship for a period of (5) FIVE years from the original purchase date (effective January 1, 2002). A dated sales receipt will establish coverage under this warranty. This warranty will automatically terminate (5) years after the original retail sales date. This (5) five-year warranty does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, over-powering, negligence, inadequate packing or shipping procedures and service, repair or modifications of the amplifier which has not been authorized or approved by E.T.I.. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.

GUITAR AMPLIFIER TUBES: E.T.I. Sound Systems, Inc. warrants the original purchaser that amplifier tubes used in B-52 Stealth Series All-Tube Amplifiers will be free from defects in material and workmanship for a period of 90 DAYS from the original date of purchase (effective January 1, 2002). A dated sales receipt will establish coverahe under this warranty. This warranty will automatically terminate 90 Days after the original retail sales date. This 90-Day warranty does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, over-powering, negligence, inadequate packing or shipping procedures and service, repair or modifications of the amplifier which has not been authorized or approved by E.T.I.. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.

RETURN PROCEDURES: In the unlikely event that a defect should occur, follow the procedure outlined below. Defective products must be shipped, together with proof of purchase, freight pre-paid and insured to the Authorized B-52 Dealer from whom you purchased the product or directly to E.T.I. Sound Systems. If a product must be returned to E.T.I. Sound Systems for warranty replacement/repair, a Return Authorization Number must be obtained from our Customer Service Department prior to shipping the product.

NEVER RETURN THE ENTIRE CABINET__JUST THE DEFECTIVE COMPONENT: Identify and remove the defective component. If you are uncertain which component is defective, or need directions for removing a component, please contact our Customer Service Department for assistance. Components which are a part of an original B-52 speaker box must be sent directly to E.T.I. Products must be shipped in the original packaging or its equivalent; in any case, the risk of loss or damage in transit is to be borne by the purchaser. The Return Authorization Number must appear in large print directly below the shipping address. Always include a brief description of the defect, along with your correct return address and telephone number. When calling to inquire about a returned product, always refer to the Return Authorization Number. If E.T.I. determines that the unit was defective in materials or workmanship at any time during the warranty period, E.T.I. has the option of repairing or replacing the product at no additional charge, except as set forth below. All replaced parts become a property of E.T.I.
Products replaced or repaired under this warranty will be returned via ground-shipping-within the United States-freight prepaid. E.T.I. is not responsible for costs associated with expedited shipping, either to E.T.I. or the return of the product to the customer.

INCIDENTAL OR CONSEQUENTIAL DAMAGE: In no event will E.T.I. be liable for any incidental or consequential damages arising out of the use or inability to use of any B-52 product, even if E.T.I. or a B-52 dealer has been advised of the possibility of such damages, or any other claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

FOR YOUR PROTECTION: Please complete and mail the Purchase Information Card within (10) ten days of the date of purchase so that we may contact you directly in the event a safety notification issued in accordance with the 1972 Consumer Product Safety Act. In addition, we ask that you complete the brief questionnaire so me may analyze your answers and in this way, help us evaluate our customer needs.

CUSTOMER SERVICE: Our dedicated staff is ready to help you with any B-52 warranty or product questions you may have. Please call 323-277-4100 (9:00am to 4:00pm Pacific Standard Time, United States).
 
B-52 Professional, 3383 Gage Ave, Huntington Park, CA, 90255
Toll Free (US): 800-344-4384 I Ph: 323-277-4100 Fax: 323-277-4108
Copyright © 2006: ETI Sound Systems, INC